Getting Started
5 Things to Know
1
If you’re trying to submit a service request, congratulations! – you’re on the right page. Please give me 2 minutes of your time. I promise it will save you (and me) quite a lot of time later.
When I started Sterling RV Services LLC in 2023, I answered every phone call personally and always responded within 24 hours. Unfortunately, the volume of communications we now receive makes that impossible, yet I still want to give personalized attention.
2
Sterling RV Services chooses quality over quantity. Right now, I have two total RV technicians, including myself. We are a small company, and sometimes, no one is in the office.
If you’re just shopping around or curious about rates, please visit my FAQ page and Rates page first. If I receive a voicemail/text/email with a question that has already been answered, I will politely redirect you to these resources.
3
Please look up my Rates and Payment Policies beforehand! I publish all rates and fees online; there are no hidden costs or charges. I do my best to be as transparent as possible.
Some costs are required to be paid upfront before a service call is queued or dispatched. All other charges are due at the time of service. We do not generally offer invoicing or credit terms, unfortunately. We accept cash and debit/credit card (personal check only with verification).
4
I do not typically schedule jobs further than ~3 weeks in advance. I like taking care of my customers quickly. The exception to this rule is major reconstruction projects, like RV roofing. Therefore, you never have to worry about a backlog.
5
I’m not an RV handyman, you see. My background is in mechanical engineering; I worked as an RV design and manufacturing engineer for years; and I’m a RVTAA-certified diagnostics technician. I aim to be worth my keep, and I may decline certain jobs if I am worried that I cannot prove my value.
My technicians are the same way. Gavin, for instance, is an industrial electrician. We can do a lot more than turn a wrench! For that reason, we may decline projects that we feel are outside our scope of expertise.
To Schedule Service
You may schedule a request for service using one of the options below.
We’ll respond within 48 hours to confirm your appointment, call for additional information, or politely decline (if it’s outside our scope of work). You can expect personalized attention and quick service.*
*NOTE: During peak season – Memorial Day through Labor Day – we receive far more calls and service requests than we can respond to or accept. Some delays are to be expected!
To submit a service request, I prefer that you fill out my New Customer SRQ form first. If you are a returning customer, please use the Return Customer SRQ form – it’s a bit shorter.
Scheduling priority will be given to customers who have filled out the SRQ form.
If you are not ready to submit an SRQ yet, you may send me an EMAIL, VOICEMAIL, or TEXT MESSAGE with the following information:
- Name
- Town/Campground Location
- Year/Make/Model of RV
- List of Complaints/Issues
- Timeline for Repairs
At the risk of sounding like a grinch, we cannot respond to vague voicemails like, “Are you available to look at my RV?” We just get too many calls! We appreciate your understanding.
