Closed Until Spring 2026!

Getting Started

5 Things to Know

1

If you’re trying to submit a service request, congratulations! – you’re on the right page. Please give me 2 minutes of your time. I promise it will save you (and me) quite a lot of time later.

When I started Sterling RV Services LLC in 2023, I answered every phone call personally and always responded within 24 hours. Unfortunately, the  volume of communications we now receive makes that impossible, yet I still want to give personalized attention.

2

Sterling RV Services chooses quality over quantity. We are a small company, and sometimes, no one is in the office. Some times of the year, I hire seasonal help; some times, it’s just me! 

NOTICE: As of August 25, 2025, I (Andy) am operating Sterling RV Services on a part-time basis while I pursue other personal and professional goals. Read more details here.

If you’re just shopping around or curious about rates, please visit my FAQ page and Rates page first. If I receive a voicemail/text/email with a question that has already been answered, I will politely redirect you to these resources.

3

Please look up my Rates and Payment Policies beforehand! I publish all rates and fees online; there are no hidden costs or charges. I do my best to be as transparent as possible.

Some costs are required to be paid upfront before a service call is queued or dispatched. All other charges are due at the time of service. We do not generally offer delayed invoicing or credit terms. We accept cash and debit/credit card (personal check with verification).

4 

I do not typically schedule jobs further than 3 weeks in advance. I like taking care of my customers quickly. The exception to this rule is major reconstruction projects, like RV roofing. Therefore, you never have to worry about a backlog.

5

My background is in mechanical engineering. I worked as an RV design and manufacturing engineer for years. I’m a RVTAA-certified diagnostics technician. I aim to be worth my keep, and I may decline certain jobs if I am worried that I cannot prove my value.

For that reason, we may decline projects that we feel are outside our scope of expertise or are simply too easy (such as replacing a light bulb).

To Schedule Service

You may schedule a request for service using one of the options below.

We’ll respond within 48 hours to confirm your appointment, call for additional information, or politely decline (if it’s outside our scope of work). You can expect personalized attention and quick service.*

*NOTE: During peak season – Memorial Day through Labor Day – we receive far more calls and service requests than we can respond to or accept. Some delays are to be expected!

NOTE: We may be closed during the off-season. Visit the Contact Page for updated details.

New Customer Service Request
Return Customer Service Request

To submit a service request, I prefer that you fill out my New Customer SRQ form first. If you are a returning customer, please use the Return Customer SRQ form – it’s a bit shorter. Both of these forms explain all rates and policies – no surprises here!

Scheduling priority will be given to customers who have filled out the SRQ form.

If you are not ready to submit an SRQ yet, you may send me an EMAIL, VOICEMAIL, or TEXT MESSAGE with the following information:

  • Name
  • Town/Campground Location
  • Year/Make/Model of RV
  • List of Complaints/Issues
  • Timeline for Repairs

Due to time constraints, I do not respond to missed calls without a follow-up text, email, voicemail, or SRQ. We appreciate your understanding.