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There is a minimum one-hour labor charge for every visit, which usually covers diagnostics (even if diagnostics takes longer than anticipated). Afterward, we round time per quarter hour.
We charge fairly, and we don’t stretch out labor for troubleshooting or repair. We only put competent, efficient time on the clock. Generally, our billed hours will be actual time-on-task or the Spader flat rate, whichever is less (which saves you money!)
*Larger projects are often costed at the full-day rate (8+ hrs) at $120/hr.
>>> Read our FAQ here: “Why do we charge $135 an hour?”
*NOTICE: Work paid through warranty and insurance claims is charged a flat $160/hour to cover the additional administrative work.
>>> For more information, see the post, “Does Sterling RV Services Process Warranty Claims?”
Payment is due in full at the conclusion of each service visit. We accept cash, card, check, PayPal, and Venmo.
Emergency/after-hours service outside of standard business hours may also be available for a moderate, one-time $50 fee.
>>> For additional information, see our Payment Policies.
*For instance, if we diagnose your air conditioner as irreparable and we schedule a follow-up call to replace your air conditioner once it is purchased and shipped, we will bill a second trip fee.
>>> Want to meet us midway? Check out local camping opportunities within an hour’s drive of our home base!
>>> For additional information, see our Payment Policies.
Hello! I’m Andy, Owner/Operator of Sterling RV Services. I describe myself as an “advanced RV diagnostics technician,” which is not quite the same thing as an RV handyman. As a former RV design & manufacturing engineer, I bring some experience to the table. While I’m happy to perform routine maintenance or basic construction repairs like fixing a toilet or winterizing a camper, I like working on complex problems that have you stumped. I also specialize in roofing. In my experience, my services often pay for themselves; troubleshooting is usually cheaper than throwing parts at the problem! I enjoy explaining how things work (and sometimes why they don’t), and customers often tell me my knowledge alone was worth the visit. I look forward to working with you!
We love to troubleshoot RVs! We service most makes and models of RVs and campers, including Class A coaches, Class C motorhomes, Class B vans, fifth wheels, toy haulers, travel trailers, pop-up campers, teardrop trailers and DIY conversions.
Unlike many other technicians, we don’t just replace parts. We also specialize in RV upgrades and retrofits. (Note many of these projects require in-depth consultation with the client, and we may quote per project, not per hour.)
Easy! For the fastest service, please submit a Service Request (click the blue button below). Spend 5 minutes filling out the form, and we’ll get back to you ASAP. This form is required for service if you’re a new customer. If you don’t feel comfortable filling it out, we’ll help you once we arrive. Priority is given to customers who have submitted the Service Request form.
Call, text or email us, especially if you need immediate attention. If we don’t answer the phone, we’re probably on a service call, so leave a voicemail or send a text, and we will respond as soon as we can.
Office hours: Monday-Friday, 9 am – 4 pm EST. Evenings/weekends extra. Voicemail or text, please!
