We’re a little different than some other service companies. If you call us with a job that’s too easy, or too far away, we’ll tell you.

That’s right – we prefer to work on the more complicated stuff. That’s where we earn our keep. If you’re looking for a simple job like winterization or replacing your A/C air filters, then we’ll be the first to tell you to consider hiring a local handyman who costs less. But when something expensive is broken, we are the best to call.

Unlike most other RV service businesses, we post all of our rates and fees publicly online at our Rates page and our Payment Policies page. We never want to surprise a customer with a bill!

You can also read our FAQ further down called “Why do we charge $150/hr?” That will provide insight into why we charge what we charge.

For now, just know that we market our business for advanced diagnostic and repair services. That’s where we earn our keep. While we’re happy to perform “handyman” work, we’re often the first to tell customers when we feel a different option is the best.

Almost all repairs are done in the field. Our temporary shop location is used for largescale projects like RV roofing and slide-out removals. 

Our home base is in Somerset, Pennsylvania, about 1.5 hours southeast of Pittsburgh, Pennsylvania. Our “home” area is the beautiful Laurel Highlands Pennsylvania region north of Mountain Maryland, all of which is within a 40-mile drive. 

Want to meet us midway? Check out local camping opportunities near our home base!

We can also service part of the mid-Atlantic region in western and central Pennsylvania, northern West Virginia, northern Virginia, eastern Ohio, and western Maryland, all of which are within a 90-mile drive. Maximum driving radius may be limited seasonally. 

Depending on the time of year, we may be traveling to additional locations as well. Search for us using the RVTAA Tech Locater (RV Help).

This is such an important question we wrote an entire blog post about how we process warranty claims!

Please click the link above for a full answer. In the meantime, here are the highlights:

• We process warranty claims for many aftermarket warranty or extended service plan (ESP) providers.
• We process insurance claims regarding RV roofing (and sometimes other issues such as interior water damage or fiberglass bodywork repair).
• We process warranty claims for a handful, but not many, OEM and RV Manufacturer Factory warranties. Call us for details.
• For warranty work, we calculate labor and fees differently. Rates are higher to cover the additional administrative work required. See more information at our Payment Policies page.
• Any fees/charges not covered by your provider are YOUR responsibility. This includes Claim Processing charges, mileage fees, etc. These fees apply INCLUDING if a claim is cancelled while in-progress. 
• Most warranty claims will require at least two Service Calls: one for diagnosis, one for repair (after claim approval). Additional time will be required waiting for claim approval, parts to be ordered, etc. 

Yes, we do, and we’re proud of it. But let’s put the legalese aside for a moment …

As a service business, we live and die by our reputation. Unlike some other techs, we don’t jaunt around the country; we serve our town, our neighbors, our state. And let’s be honest: If we were to do a poor job, it only takes 5 minutes for you to spread the news on social media.

So call us old-fashioned, but we believe the best warranty is a handshake and good public standing. And that’s why we offer a warranty, but we don’t trumpet it. We think warranties are designed to protect the business more than the customer. So we prefer to sell based on our customer service and our technical expertise, not a paperwork. But anyhow …

We offer a 90-day limited warranty for our workmanship. You can read it here. If you have any questions, just ask!

Oh yes, we do!

We get this question a lot, so we wrote a “cheat sheet” blog post with all the answers you might want to know. Read our blog post here.

For more information on our RV roofing and restoration services, visit our Sterling RV Roofing landing page here.

Because roof repairs can get complicated, we offer and require an upfront inspection to investigate your roof condition and go over your options with you. 

Yes, we travel with an extensive selection of common repair and service parts. As part of the Service Request process, we will try to narrow down what parts our repair may require before we arrive. We keep our markup reasonable. In many cases, we sell parts for less than local dealership prices!

Sometimes – especially for larger and uncommon parts – we may need to order parts separately (after finishing diagnostics) and schedule a follow-up call. See our Payment Policy for information on pre-purchasing more expensive parts and additional trip fees.

Currently, no, we no longer have a permanent shop location. For more information, read our blog post here. 

Yes, we can provide service in the evenings and weekends by appointment. See Rates for any additional charges, if applicable. 

We do service towable suspensions such as brakes, bearings, axles, hubs, springs, etc. 

However, we do NOT offer frame repair, engine repair, transmission, repair, or any chassis service for motorized RVs.

Yes, we do! We are certified to work on gas, diesel, and LP-powered RV generators through training at the NRVTA.

With that said, please understand there are some repairs best done in a shop. We are trained and equipped to troubleshoot and fix most common generator failures and adjustments. But if you never changed your oil and now you have a seized piston and a dead engine … we can’t reasonably fix that in the field.

Also, some generator repair and maintenance services require removal of the generator from its storage bay, and our service vehicle may not be equipped to remove and bench-test a 500-lb generator! 

Likewise, some problems are simply cost-prohibitive to repair via mobile service, and you’ll get a better deal going to a small engine mechanic or generator repair shop.

Yes, we do! We are happy to replace awning fabrics, fix awning arms, replace roller tube assemblies, diagnose and replace motors and springs, etc.

Usually, awning repair only requires one person. However, some jobs may require or benefit from two people. If you are able to assist, please let us know. You’ll need to be somewhat comfortable on ladders up to 6 feet off the ground and able to lift up to 30-40 lbs.

Water leaks are the bane of every RVer’s existence!

Yes, we fix water leaks. In the case of single-origin leaks, such as a faulty plumbing fitting, a bad air conditioner gasket, or a plugged window weep hole, we can usually diagnose and repair the issue in a single service call.

However, if you are experiencing roof water leaks because of a lack of maintenance, then we adopt an all-or-nothing approach. For instance, there’s no sense resealing your roof fan if your skylight is about to go, too. It becomes a game of whack-a-mole. In these instances, we will only accept liability if we perform a full reseal of your RV, which usually includes cap sealants, self-leveling, new gaskets, and sometimes corner-seal tape and a full roof recoat. We really do leave your RV better-than-new!

In general, we do not install customer-supplied parts. In the rare cases we do, it’s done with prior knowledge. Usually, customer-supplied parts are installed as-is and the workmanship and parts warranty is waived. 

Unfortunately, when someone else sources parts, we can’t always determine what’s a knock-off versus what’s OEM-quality. We don’t buy Amazon knock-offs; we source from trusted brands. Nor can we always determine if a part has been used or salvaged. In the interest of providing you sterling service, we have to trust the quality of our parts, and we hope you understand!

We prefer RVs up to 15-22 years old. Any older, and parts may be difficult or impossible to find! 

If you have a vintage RV (30+ years), we recommend first seeking a technician or restoration specialist who focuses on your brand. They will have a wealth of insider knowledge.

No, we do not provide any detailing services beyond what’s required to perform other repair jobs.

We are not a specialized body repair/collision center. We do perform some limited bodywork repair such as fiberglass fixes, new J-wrap, siding moldings, etc., but we don’t do full-scale collision repair. 

No. Nor do we help customers hitch up their rigs, unfortunately (due to insurance liability concerns). 

By request, yes. But our specialty is diagnostics and systems repair, not general maintenance.

Not, we do not offer seasonal parking or storage options. 

While we don’t provide appraisals for property value, we do provide inspection verification services for aftermarket insurance claims. 

If you have an RV repair to be completed under insurance, such as fiberglass bodywork damage or an RV roof, then please give us a call! 

No.

On occasion, we may purchase used RVs or campers in need of repair – usually for roof replacement reasons – and then resell. Contact us for more information. 

In the Laurel Highlands region of Pennsylvania, shop and hourly labor rates for RV repair range from $90 to $180 an hour. In other parts of the country, service centers may charge up to $240 per hour!

Regardless of averages and medians, though, we understand that our labor rate isn’t chump change! Our goal is to provide the “best value,” not the bottom-dollar price.

• We usually charge actual time-on-task or the Spader flat rate, whichever is less. We don’t stretch out time on the clock.
• We show up when we’re supposed to, and you receive updated communication along the way.
• If we don’t fix it, you don’t pay.
• You’re paying for expert help. We are often called to fix problems other technicians can’t.
• Our price reflects our specialization in diagnostics, not maintenance. Yes, compared to an RV handyman who cleans and winterizes, we’re rather expensive. And that’s OK. We offer a different skill set.
• We usually cap diagnostics at a reasonable time limit. We don’t charge you for wild goose chases or rabbit trails. We only put time for competent, efficient work on the clock. That sometimes means we have to “eat” extra time – and that’s OK, because we’d rather keep our trustworthiness than make a few dollars.
• Our labor rates are quite affordable compared to unnecessarily replacing an appliance or throwing parts at a problem to see what sticks. 
• We work with many aftermarket warranty companies, RV manufacturers, and insurance companies – something most mobile techs won’t do.
• We keep meticulous records, and we warranty all our work. If you need to know what part was installed/when/how much/where it was purchased from, we can tell you.
• We stock $$,$$$ worth of parts and tools so we can get you back on the road quicker.
• Communication is the bedrock of our business. You will never get the runaround. And we take the time to educate you while we work, helping you become a better RV owner!

For these reasons (and more!), we would humbly suggest our expertise pays for itself. And if you still doubt, just read our Google reviews.

We provide RV orientations by appointment only. A full orientation is usually 3-5 hours long and is priced at our full-day hourly rate. You are welcome to take pictures or record video during the orientation. We also offer consulting over video chat.

We get it – no one likes paperwork! That’s why we keep our Service Request Questionnaire short, so you can fill it out in less than five minutes.

If you don’t like filling out forms online, don’t fret! – we’ll fill out the Questionnaire with you when we arrive at your site. 

We use the Questionnaire for our benefit and yours.

• The Questionnaire provides us with valuable information about your RV, your problem, and your location, all of which helps us better prepare to quickly fix your problem.
• The Questionnaire also issues a work authorization, explains our terms and conditions, and otherwise shares the important fine print you might like to know.